About BBO

Better Business Outcomes is a business improvement consultancy based in Toowoomba, Queensland , owned by Mark and Melanie Jocumsen,

Mark serves clients in Toowoomba, Ipswich, Dalby, Goondiwindi, Warwick, Chinchilla and Roma. He has a particular specialty in  IT system driven business improvement and SME strategic planning.

BBO services are built upon the management consulting and ERP expertise Mark & Melanie gained during their previous careers working for Accenture, PriceWaterhouseCoopers, IBM and Smorgon Steel. In addition, since founding BBO, Mark and Melanie have made a significant investment in professional training, coaching, mentoring and consulting aimed at mastering the art of delivering highly effective business improvement services. Over the past 12 years they have worked with hundreds of businesses and entrepreneurs which had given them deep practical experience in how to solve business challenges and validate business ideas.


Better Business Outcomes was founded in Toowoomba in Jan 2007 by Mark and Melanie Jocumsen. Mark grew up in Toowoomba and wanted to return to raise his family after 15 years in Brisbane. Over the years Better Business Outcomes has progressed from being a well respected business coaching practice into a niche business improvement consulting firm. Mark has completed numerous consulting projects funded under the Federal Entrepreneurs Program in the areas of marketing strategy development, strategic planning and ERP software selection & implementation.  Melanie focuses on supporting Life Insurer clients through business opportunity assessments and on-going mentoring. 


To be recognised as the leading business improvement consultancy in the Toowoomba and Surat Basin Region.


To facilitate better business outcomes.


  Value Description
1 Honesty Personal integrity, truthfulness and delivering on what we promise or commit to in all aspects of our live
2 Better Business Outcomes We are committed to facilitating better business outcomes for business owners, staff, our society, economy and environment.
3 Caring Relentlessly We care relentlessly for the health and safety of ourselves, others and the environment
4 Personal Development Investing in the ongoing personal development of ourselves and others in terms of virtues, skills and knowledge
5 Long Term Profitability Maintaining long term profitable relationships with clients and a strong reputation in the marketplace
6 Flexible Hours Flexible family friendly working hours for owners and staff, time and energy for children, no unexpected deadlines
7 Enjoyable Work Interesting, stimulating, stress free and satisfying work
8 Effectiveness Maximising the returns we gain from the time energy and resources we invest

Our People

Mark Jocumsen - B.Eng (Hons)

Mark Jocumsen is Founder and Managing Director of the Toowoomba based Business Improvement Consultancy, Better Business Outcomes. Originally from Toowoomba, Mark spent 11 years in Brisbane before returning with his family in 2006 to launch BBO. Mark's academic achievements include being awarded Dux of St Mary's Secondary College and gaining First Class Honors in Manufacturing & Materials Engineering from University of Queensland. Mark's forged a successful career in the multinational management consulting firms of Accenture and then PriceWaterhouseCoopers, working on complex business re-engineering projects using SAP software. At 26 he become one of the youngest Managers at Smorgon Steel Tube Mills with responsibility for the improvement of business systems and processes throughout the organisation. This background laid the foundation for Mark to launch his own business and become recognized as one of Toowoomba's leading Business Improvement Consultants. Having worked with literally hundreds of business owners over the past 8 years Mark has a huge depth of knowledge and experience when it comes to small business improvement strategy development and implementation. He has also proved himself an expert business coach, being awarded ProfiTune Business Coach of the Year in 2011.

Mark also enjoys a challenge and in recent years has completed the Gold Coast Marathon and Goondiwindi Hell of the West Half Ironman. He currently plays Div 2 Men's Soccer for Highfields. He is always keen for a round of golf or hit of tennis.

Mark's family however is his highest priority. A highlight of his life was taking his family of five to France, London and Israel for 8 weeks in 2013/14. Three daughters, one dog, 5 chickens, 2 fish and a disobedient ring necked parrot keep him a motivated bread winner.  

Mark strives to apply the spiritual teachings of his Baha'i Faith to all aspect of his life. He avoids promoting selfish capitalist values in business owners because this thinking often leads to feelings of lack, anxiety and depression. He seeks to ensure business owners are motivated by worthy values that bring out the best in themselves and those around them.

Mark Jocumsen - Resume Nov 2013 Mark Jocumsen - Resume Nov 2013 (286 KB)

Melanie Jocumsen - B. Fin Admin, CPA

Melanie is our second Business Improvement Consultant and BBO’s Financial Controller. She has a particular talent for assisting business owners who have suffered a disability or illness. Her deep experience on ERP implementations was gained from more than 10 years working on a wide variety SAP Projects, primarily for PricewaterhouseCoopers and IBM but also as an independent contractor. She is a qualified CPA and brings a strong financial focus to our work.

Mel works closely with our insurer clients assisting with Return To Work programs for their self-employed and business owner claimants. She is very dedicated to this market and always ensures she has capacity to take on referrals.

Mel also enjoys keeping fit and healthy, and being mum to a young, busy family.

Melanie Jocumsen Professional Resume - March 2013 Melanie Jocumsen Professional Resume - March 2013 (141 KB)

Better Business Outcomes Awards / Achievements

  • Toowoomba Chamber of Commerce Business Excellence Awards - Finalist 2009
  • Toowoomba Chamber of Commerce Business Excellence Awards - Finalist 2010
  • ProfiTune Business Coach of the Year 2010 (Mark Jocumsen)
  • Australian Institute of Management – Owner Manager of the Year - Regional Finalist 2011 (Mark Jocumsen)

About us:

Better Business Outcomes is a family owned business improvement consultancy based in Toowoomba, Queensland. Founded by Mark and Melanie Jocumsen in 2007, Better Business Outcomes specializes in business improvement consulting, marketing strategy development, business idea validation, mentoring and ERP Project Management. 

Frequent Questions:

  • Can I view your privacy policy?

    We take privacy of client information very seriously. We comply with the stringent standard expected of any provider to the life insurance industry. Our privacy policy was last updated in February 2018 and can be viewed  by clicking this link.

  • Can you work with me in my location?

    Mark and Melanie serve clients nationally using phone and Skype.

    On-site consulting and ERP Project Management is available in Brisbane, Toowoomba, Warwick, Dalby and Ipswich areas. 

    Mark's public speaking and workshop facilitation is available Australia wide. 

  • What is your Performance Guarantee?

    Better Business Outcomes values its client relationships and undertakes to conduct our work and relationships at a high professional standard at all times.  We ask you to let us know immediately if any of our work or behaviour is below your expectations.  We will address your concerns at our cost.  If we are unable to satisfy you we will accept your desired fee reduction.

  • What types of businesses or industries do you work with?

    Melanie work's almost exclusively for the major Australian life insurance companies based in Sydney. She is engaged by the rehabilitation teams to help support their self employed income protection claimants re-establish their pre-disability income and come off claim. 

    The majority of Mark's clients are in manufacturing, trades and professional services. Mark seeks motivated, capable entrepreneurs who are willing to invest in the growth of their business. Mark also enjoys working in the not-for-profit sector. 


PO Box 1799, Toowoomba QLD 4350

+61 413 101 944

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