ERP Project Management

What is ERP?

ERP stands for Enterprise Resource Planning. Essentially an ERP system allows you to run your business on a single integrated software platform rather than having multiple software packages serving each area of the business. Wikipedia has a good definition of ERP including an overview of key concepts.

Why consider ERP?

The following frustrations would lead you to consider implementing an ERP.

  • Poor management reporting (Feel like you are flying blind)
  • Inefficient business processes (many manual steps, far from best practice)
  • Significant time wasted in rekeying information from one system to another
  • Difficulties in keeping the same data accurate in multiple places
  • Numerous manual steps for relatively standard business processes
  • Escalating costs of maintaining interfaces between systems
  • Poor data visibility between functional areas of the business
  • Proliferation of software programs, excel spreadsheets and databases
  • Customer service issues caused by slow or inaccurate information processing
  • Very limited options regarding who can support current business critical systems
  • Concern that current systems will not support the desired growth of the business
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Best Practice ERP Implementation Process

The Infotech Research Group suggests the following key steps to implementing an ERP. Notice that the ERP solution specification does not occur until step 9. The majority of critical decisions that will determine the success of the project have already been made by this time. We therefore strongly recommend businesses engage an experienced ERP Project Manager to assist with the first 8 steps.

  1. Establish project trigger.
  2. Form the project team.
  3. Perform high level scoping.
  4. Ensure that a packaged application/tool can meet preliminary requirements.
  5. Assess organizational readiness.
  6. Determine approximate cost of project.
  7. Develop a business case for the project
  8. Prepare preliminary requirements.
  9. Create Solution Specification.
  10. Identify potential vendors.
  11. Prepare RFP (Request for Proposal).
  12. Shortlist vendors.
  13. Conduct demonstrations.
  14. Perform due diligence on vendors and system integrators.
  15. Select vendor.
  16. Negotiate.
  17. Prepare deployment plan.
  18. Implement.
  19. Test.
  20. Train.
  21. Post-implementation documentation and support

ERP Options

There are many ERP applications on the market. Larger organisations are likely to be using Oracle or SAP while small to medium sized organisations are more likely to use lower priced solutions such as Microsoft’s Axapta, Navision or Great Plains. The following website provides some comparative information about ERP applications on the market.

BBO ERP Experience

Both Mark and Melanie have had extensive ERP project experience both as management consultants and internal project team members. The bulk of their experience was on large complex SAP Projects working for companies including Accenture, PriceWaterhouseCoopers, IBM and Smorgon Steel.  See attached resume’s for full ERP project experience.

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Mark managed an SAP Project for Smorgon Steel Tube Mills from end to end through initial project concept, business case, vendor selection, project team formation and project execution. He intimately understands how to ensure an ERP project is set-up for success.

BBO has the expertise to assist you plan and manage all the steps in the ERP Implementation process listed above.

ERP First Step

The first step is to ensure that you have a very good reason to trigger an ERP Project. ERP projects are fraught with risk and history is littered with expensive ERP project failures. BBO starts by assisting you to confirm that there is a sufficiently strong business case for an ERP Project. The earlier you engage an experienced ERP Project Manager the greater your chances of success.

Management Team ERP Briefing

If you are considering an ERP implementation please contact us for a complimentary meeting with your management team to help you understand what ERP is and how to approach the development of an ERP business case and request for proposal (RFP).

Contact Us

About us:

Better Business Outcomes is a family owned business improvement consultancy based in Toowoomba, Queensland. Founded by Mark and Melanie Jocumsen in 2006, Better Business Outcomes specializes in assisting life insurers manage and assist self employed income protection claimants. We help rehab teams of all the major Australian Life Insurance providers to serve claimants located throughout Australia and New Zealand. Our local business consulting, marketing strategy, business coaching and ERP work is now performed by Strategenics who Mark joined forces with in 2014.

Frequent Questions:

  • Can you work with me in my location?

    Melanie can serve life insure claimants anywhere in Australia or New Zealand as consultations and consulting sessions are conducted primarily by phone.

    Melanie visits Sydney and Melbourne periodically to meet with insurer rehab teams and case managers.

    Through his role in Strategenics, Mark performs on-site consulting in Brisbane, Toowoomba, Warwick, Darling Downs and Ipswich areas. 

    Internet & phone based coaching and mentoring services are available Australia wide and internationally.

    Mark's public speaking and workshop facilitation is available Australia wide but travel and accommodation costs may apply.

  • What are your payment terms?

    Melanie invoices insurers on a monthly basis for work completed with 14 day terms.

    Mark's payment terms will vary from client to client depending on Strategenics policies.

  • What is your Performance Guarantee?

    Better Business Outcomes values its client relationships and undertakes to conduct our work and relationships at a high professional standard at all times.  We ask you to let us know immediately if any of our work or behaviour is below your expectations.  We will address your concerns at our cost.  If we are unable to satisfy you we will accept your desired fee reduction.

  • What types of businesses or industries do you work with?

    Melanie work's almost exclusively for the major Australian life insurance companies based in Sydney. She is engaged by the rehabilitation teams to help support their self employed income protection claimants re-establish their pre-disability income and come off claim. 

    The majority of Mark's clients are in manufacturing, trades and professional services. Mark seeks motivated, capable entrepreneurs who are willing to invest in the growth of their business. Mark also enjoys working in the not-for-profit sector. 


PO Box 1799, Toowoomba QLD 4350

+61 7 4615 5382

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